Veracross records a custody status on each family relationship. Until now we synced all of them, so a parent marked "No Custody" landed in Orah as a normal contact, which meant they could be invited to the Family app or chosen as a pickup contact.

There is now an opt-in filter to leave those relationships out:

App Directory > Veracross > Contact > Data filters > "Exclude contacts marked as No Custody"

What it does

• Only an exact "No Custody" match is excluded. Joint custody, full custody, "N/A" and a blank status are all left alone.

• Grandparents, nannies, drivers and step-parents are never caught, because they have no custody status recorded against them.

• Off by default. Nothing changes for any school until someone ticks the box.

• If the school's contact sync has Delete enabled, contacts the filter excludes are removed from Orah on the next sync.

What it does not do

• It does not revoke access anyone already has. An existing Family app account or an outstanding invitation stays valid until it is removed separately. If a school needs that done too, let us know.