Customizing Attendance Alert Subject Lines

We would like to modify the subject line for automated attendance alerts sent to parents. The current subject is -- "This student has been marked Absent for day 1 time in total today". We often see cases where a student is initially marked absent but then arrives late, and the teacher hasn't yet updated the status to "Tardy". To prevent unnecessary parental concern, we'd like to edit the subject line, something along the lines of "Attendance Update: [Student Name] marked absent or tardy. Is this possible?

The issue here is that the subject line is alarming for some parents and often times the student is actually at school and something else is going one - a teacher did not update attendance for example when the student arrived to school tardy.

These false alerts are received by parents and it creates an alarm and concern that is high. Imagine if you thought you dropped your kid off and then got an email from the school that the student was not there. The issue is that the parent might freak out before they read the body of the email, which happens with some regularity.

Who is this feature for?
Parents
Platform
Mobile Phone, Desktop
What problem would this new feature help your school solve?
Ease parent worry
How often does this problem happen?
Daily
Describe the impact on your school if this problem remains unsolved?
Parents get frustrated/concerned
Please list any other tools or platforms that you know of that offer similar functionality.
unsure

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Upvoters
Status

In Design

Board

General

Date

5 months ago

Author

Nancy Velasquez

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