July 23rd, 2026
New Feature
Impersonation - See Orah exactly as your staff and students do
Overview:
School administrators can now impersonate staff and students to see exactly what they see in Orah. When troubleshooting issues like a teacher unable to find their schedule or a student's dashboard displaying incorrectly, admins can click 'Impersonate' from any active user's profile in the admin console. This opens a new tab showing the user's exact view, with a persistent banner indicating the impersonation session. All actions taken during impersonation are fully logged with dual attribution showing both who performed the action and who they were acting as. This eliminates the need for back-and-forth communication with screenshots and descriptions, enabling faster resolution of time-sensitive user issues.
How it works
In the admin console, go to Staff or Students and find the person.
On their row, open the
⋮menu. If their account is Active, Impersonate sits right at the top.
Click it. A new tab opens with their view of Orah. An amber banner stays pinned to the very top, reading "Viewing as [Name]", so there's never any doubt about whose account you're in.
Do what you need to. You can do anything they can, whether that's marking a roll, approving a pass, or checking a schedule.
Click Exit Impersonation in the banner when you're done.
Good to know
Every school admin has this already. There's nothing to enable and no new permission to configure.
Fully audited, with dual attribution. Session start and every change made while impersonating land in the Audit Report. The action shows against the user, tagged "(Impersonated by [admin])", so a proxy session never looks like the user acting on their own. The same appears in the account-level Recent Login Activity and on the person's own profile.
The person isn't interrupted. If they're logged in on their own device, their session keeps running alongside yours.
Proxy sessions have their own timeout cap, separate from the normal session timeout, as a safety net.
Scope: staff and students only, and only Active accounts. Parents and contacts aren't covered, and you can't start a second impersonation from inside one.